Let’s get things working for you!

Something is quite right? Let’s get it fixed!

Please fill out the form below, and we will help you resolve your issue, to include an exchange if the parts are covered by our warranty. If you have already received a return authorization, please be sure to include it on this request. If you have not contacted tech support for a return authorization, we’ll be contacting you to troubleshoot and our technician will generate a return authorization number as needed. Thank you for your business!

Need help faster? Call or text 937-697-1890

Name

First Name

Last Name

Account holder / responsible party

Please enter the name of the person/company responsible for the monthly billing

POC phone number

If we need any additional info we'll give you a call

(###)

###

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Valid street address (for shipping replacement parts)

If a return is authorized, we need a valid shipping address so you'll receive the replacement quickly! We require a street address because if your return contains a battery we cannot ship using USPS.

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

Device location, site address

Please let us know where the device(s) are located on your farm, for example, "Farm 1, north side of east barn." Also, If the site location is different than the billing address, please enter the address or GPS coordinates. This is especially helpful if we are trying to resolve signal issues.

Purchase date

MM

DD

YYYY

Description of the problem and steps attempted to troubleshoot

Tell us about the problem and what you've done to troubleshoot so far

Return authorization number

If you've already spoken to tech support, enter your return number here. If you have not received a return authorization number, we will contact you within 1 business day or less to troubleshoot. Do not return anything without a return authorization number or your return may be rejected!

NOTE:

We will not ship repairs / replacements prior to receiving the failed device(s) unless you have a valid credit card on file.

Let’s get things working for you!

Is your farm secure?